FAQs
WHAT IS YOUR SHIPPING POLICY?
FOR PRINTS Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.
* Business Days are Mon. - Fri. With our favorable central location, shipping times of 3-5 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day
HOW MUCH DOES THE SHIPPING COST?
The shipping price is calculated based on weight coefficient of each item.
FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 3-14 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on weight:
WHEN WILL I RECEIVE MY ORDER?
We do our best to ensure your order arrives in a timely manner, typically arrive ibetween 4 and 14 days depending if shipping is around a holiday period.
CAN I SHIP TO CANADA/INTERNATIONAL/APO/FPO ADDRESSES?
Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.
WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?
We will provide a no charge replacement or refund for any quality issues. We may request to have the order returned to us. We do not provide a refund based on customer preference. We will provide a refund or a no charge replacement for any orders damaged in shipping. For a refund or replacement, please contact j.mouchet.fineart@gmail.com
There’s a 15% restocking fee that is applied for any order canceled or exchanged.
CAN I CANCEL MY ORDER?
Unless your order has already gone into production you can cancel it. Please contact j.mouchet.fineart@gmail.com
as soon as possible if you need to cancel your order.
HOW LONG DOES IT TAKE TO PROCESS A REFUND?
Processing a refund can take up to 7-10 business days.
HOW DO I RETURN MY PACKAGE?
For a refund or replacement, please email j.mouchet.fineart@gmail.com
WHO TO CONTACT?
You can reach out at any time by email at j.mouchet.fineart@gmail.com